Sophia Holder
Ocean Springs
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Brady's Steak and Seafood. Recognized for enhancing guest satisfaction through personalized service and effective cash handling. Proven ability to thrive in high-pressure environments while maintaining a professional appearance and fostering positive relationships with customers and colleagues.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Brady's Steak and Seafood
11.2024 - 07.2025
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Margaritaville
06.2024 - 11.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Italian Garden Pizzeria & Restaurant
05.2022 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
Gautier, MS05-2025
Human Resource Management
University of Southern Mississippi
Hattiesburg, MS05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
Accomplishments
- Member of Phi Theta Kappa
- Member of Honor's College
- 4.0 GPA
- Principle's list for four semesters
- Achieved Associates Degree in a year
Certification
- Certification in Early Childhood
Timeline
Server
Brady's Steak and Seafood
11.2024 - 07.2025
Server
Margaritaville
06.2024 - 11.2024
Server
Italian Garden Pizzeria & Restaurant
05.2022 - 06.2024
Associate of Science - Business Administration And Management
Mississippi Gulf Coast Community College
Human Resource Management
University of Southern Mississippi
Similar Profiles
Deegan TomazDeegan Tomaz
Busser/Barback at O Steak & SeafoodBusser/Barback at O Steak & Seafood
Julie BrinkleyJulie Brinkley
Server at Draper's Steak and SeafoodServer at Draper's Steak and Seafood
Raven FerrellRaven Ferrell
Server at Bordeaux Steak & SeafoodServer at Bordeaux Steak & Seafood
Annabelle AllenAnnabelle Allen
Assistant District Operations Manager at Staigles Inc.Assistant District Operations Manager at Staigles Inc.
Gary HartmannGary Hartmann
Arcade Attendant at Margaritaville Resort BiloxiArcade Attendant at Margaritaville Resort Biloxi