Sophia Houck
Austin,TX
Summary
Proactive and dedicated former McDonald's crew member with expertise in safe food handling and exceptional customer service. Excelled in a fast-paced environment, enhancing customer engagement and team efficiency. Demonstrated integrity and problem-solving skills, contributing to a significant improvement in service quality and operational standards.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
06.2022 - 08.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
High School Diploma -
Vandegrift High School
Austin, TX05.2024
Skills
- Safe Food Handling
- Drive-Thru Operations
- Menu Memorization
- Cooking
- Customer Service
- Customer Engagement
- Integrity and Honesty
- Hospitality service expertise
- Problem-Solving
- Interactive communication skills
- Positive Company Representation
- Flexible Schedule
Timeline
Crew Member
McDonald's
06.2022 - 08.2023
High School Diploma -
Vandegrift High School