Sophia Howell
Glen Allen,VA
Summary
Dynamic sales associate with a proven track record, adept in customer service and sales expertise. As well as health policy and managment. Excelled in building relationships and resolving customer issues, boosting satisfaction through personalized service. Skilled in teamwork and collaboration, demonstrated by leading new employees and enhancing team efficiency. Achieved significant online sales growth through innovative marketing and exceptional client service. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
City Row Carytown
Richmond, UT
05.2024 - Current
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Sold Workout packages through online subscriptions and marketed our brand by creating enticing visuals for the public
- Made phone calls that converted into sales
Sales Associate/Product Marketer
Laces VA
Glen Allen
10.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Marketed products on social media to convert to increased store visitations and purchases.
- Made online orders and phone orders for customers whilst organizing buy sheets of our orders.
Server and Shift Lead
Vampire Penguin
Glen Allen, VA
03.2020 - 06.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Prepared and served our desserts offered as well as completing back of house tasks and food preparation.
- Provided leadership skills to guide our new employees on their initial shifts to assist them with the learning process.
Hostess
The Boathouse at Short Pump Town Center
Glen Allen, VA
01.2021 - 02.2022
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed back of house tasks and packaged and completed to go orders and phone orders.
Education
Bachelor of Science - Public Health
Virginia Tech
Blacksburg, VA05-2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Flexible Schedule
- Verbal/written communication
- Client Service
- Sales expertise
Timeline
Sales Associate
City Row Carytown
05.2024 - Current
Sales Associate/Product Marketer
Laces VA
10.2022 - Current
Hostess
The Boathouse at Short Pump Town Center
01.2021 - 02.2022
Server and Shift Lead
Vampire Penguin
03.2020 - 06.2022
Bachelor of Science - Public Health
Virginia Tech