Vera Johnson
Gig Harbor,WA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
1
1
year of professional experience
Work History
Server
Harbor Place At Cottesmore
Gig Harbor, WA
10.2023 - 09.2024
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Resolved any issues calmly, promptly, and maturely.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Central Washington University
Ellensburg, WASkills
- Customer service
- Food safety
- Order management
- Team collaboration
- Time management
- Conflict resolution
- Communication skills
- Sales techniques
- Positive and professional
- Multitasking and organization
- Positive guest interactions
- Professional appearance
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Exceptional customer service
- Food running
- Task prioritization
- Calm demeanor
- Team member support
- Cleanliness standards
Languages
English
Full Professional
Timeline
Server
Harbor Place At Cottesmore
10.2023 - 09.2024
Central Washington University