Sophia Jackson
Nashville,TN
Summary
Compassionate and reliable customer service representative with a track record of managing patient records and scheduling efficiently. Known for delivering exceptional customer service, enhancing patient satisfaction, and optimizing workflows in fast-paced healthcare settings.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Neighborhood Health Clinics
Nashville, TN
11.2020 - Current
- Streamlined appointment scheduling and addressed patient inquiries effectively.
- Managed patient records through electronic health record systems for accuracy.
- Educated patients about available clinic services and health programs.
- Trained new staff on customer service protocols to enhance operational efficiency.
- Supported healthcare staff during patient check-in processes to improve workflow.
- Delivered exceptional customer service, boosting overall patient satisfaction.
Beautician
Signature's Hair Salon
Nashville, TN
01.2014 - 04.2020
- Provided personalized beauty consultations to clients for tailored services.
- Executed a variety of hair treatments and styling techniques for diverse clientele.
- Maintained cleanliness and organization within salon workstations and client areas.
- Displayed excellent communication skills while interacting with clients to ensure they were comfortable throughout the entire process.
Customer Service Representative
ACS/Sprint Moblie
Nashville, Tennessee
08.2008 - 09.2011
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Market Strategies
Nashville, Tennessee
09.2004 - 08.2008
- Conducted probing inquiries to assess service needs and input information into electronic systems.
- Collected customer feedback via surveys to enhance service quality.
- Cultivated positive relationships with customers through engaging interactions.
- Delivered exceptional customer service to achieve high levels of satisfaction.
Education
Associate of Arts - Cosmetology
Tennessee College of Applied Technology
Nashville, TN10-2015
Skills
- Electronic health records management
- Appointment scheduling
- Customer relationship management
- Patient education
- Staff training
- Workflow optimization
Timeline
Customer Service Representative
Neighborhood Health Clinics
11.2020 - Current
Beautician
Signature's Hair Salon
01.2014 - 04.2020
Customer Service Representative
ACS/Sprint Moblie
08.2008 - 09.2011
Customer Service Representative
Market Strategies
09.2004 - 08.2008
Associate of Arts - Cosmetology
Tennessee College of Applied Technology