Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
References
Timeline
Generic

Sophia R. Jones

Shoreview,United States

Summary

Dynamic senior leader with a proven track record at mission-driven organizations, excelling in operational efficiency, strategic planning, and communications. Spearheaded high-impact initiatives, enhancing program outcomes through data analysis and effective communication. Cultivated strong stakeholder relationships while mentoring teams, driving change management, and achieving organizational goals.

Overview

14
14
years of professional experience

Work History

Senior Manager, Practice Operations

Included Health
Remote
09.2017 - 05.2025
  • Executed high-impact operational initiatives, aligning project goals with strategic priorities for scalable delivery.
  • Directed project planning and task delegation across remote teams to ensure timely completion of client deliverables.
  • Facilitated client and stakeholder meetings, translating complex objectives into actionable plans to drive progress.
  • Collaborated with operations, technology, compliance, and customer success teams to streamline communications and meet milestones.
  • Designed performance tracking systems utilizing key success metrics for data-driven insights and improved decision-making.
  • Championed change management initiatives, enhancing team productivity through digital tools and process improvements.
  • Built trust-based relationships with stakeholders while balancing multiple priorities and proactively resolving challenges.
  • Mentored remote team members, supporting development to ensure alignment with mission-driven goals.

Referral Development Manager & Physician Liaison

Shriners Hospitals for Children
Minneapolis, USA
04.2014 - 09.2017
  • Led strategic initiatives to enhance access to specialized pediatric healthcare services aligned with mission-driven objectives.
  • Cultivated relationships with over 24,000 professionals across multiple states to drive stakeholder engagement.
  • Partnered with medical staff and hospital leadership to execute impactful events for new service line launches.
  • Designed targeted education programs addressing healthcare accessibility and community-specific needs.
  • Spearheaded volunteer recruitment and training strategies to optimize program participation and effectiveness.
  • Provided data-driven insights and recommendations to hospital leadership and Board of Directors for alignment with goals.
  • Advocated for healthcare accessibility through structured community engagement initiatives and partnerships with referral networks.

Business Development Manager, District Sales Manager

Phoenix Distributing, Inc.
Minneapolis, USA
10.2011 - 04.2014
  • Drove sales growth for underperforming retail locations through strategic development initiatives.
  • Achieved top performance in quality sales metrics across ten retail locations in MN and WI region.

Education

Bachelor of Arts - Communication Studies

Luther College
Decorah, USA
05.2008

Skills

  • Operational efficiency
  • Strategic planning
  • Problem solving
  • Mentorship and coaching
  • Project management
  • Stakeholder engagement
  • Independent initiative
  • Team leadership
  • Effective communication
  • Data analysis
  • Performance tracking
  • Change management
  • Cross-functional coordination
  • Budget oversight

Affiliations

  • Elected committee member for MN DFL, SD40
  • Communications volunteer at Neighbors Inc, Saint Paul, MN
  • Co-chair for the Somali Health Coalition, MN
  • Child Life volunteer with Shriners' Hospitals for Children, Twin Cities

Accomplishments

  • Awarded Rookie Volunteer of the Year with MN DFL, SD40
  • Awarded the Business Excellence Award from Dakota County Chamber of Commerce

References

References available upon request.

Timeline

Senior Manager, Practice Operations

Included Health
09.2017 - 05.2025

Referral Development Manager & Physician Liaison

Shriners Hospitals for Children
04.2014 - 09.2017

Business Development Manager, District Sales Manager

Phoenix Distributing, Inc.
10.2011 - 04.2014

Bachelor of Arts - Communication Studies

Luther College

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