Sophia Kantback
Oxford
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
Palmer Legends Country Club
Oxford
09.2025 - Current
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with team members to ensure timely food delivery to guests.
- Resolved customer complaints promptly to enhance dining experience.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
Server
Frontera Mexican kitchen
Buford
01.2024 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
Server
Olive garden
Oxford
08.2024 - 08.2025
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Lead Front Desk Receptionist
Salon Greco European Day Spa
Suwanee
08.2022 - 11.2023
- Tracked inventory levels of office supplies and placed orders when necessary.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Organized travel arrangements for business trips including booking flights and hotels.
- Responsible for handling cash payments from customers at the reception counter.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Updated client information in databases or contact management systems when needed.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed multi-line telephone system, directing calls to appropriate departments.
Server
Adam's restaurant and piano bar
Buford
08.2019 - 08.2022
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Monitored dining room for cleanliness and proper set-up at all times.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
6 Months - Med Spa
Med Spa School
01.2026 - 01.2026
High School Diploma -
Mill Creek High School
Hoschton, GASkills
- Appointment Scheduling
- Inventory Control
- Cash Handling
- Front Office Management
- Office Organization
- Multi-Line Telephone Systems
- Customer Service
- File Management
- Facility Management
- Exceptional customer service
- Strong Work Ethic
- Suggestive Selling
- Menu knowledge
- POS operation
- Strong work ethic
- Positive and professional
- Upselling techniques
Timeline
6 Months - Med Spa
Med Spa School
01.2026 - 01.2026
Server
Palmer Legends Country Club
09.2025 - Current
Server
Olive garden
08.2024 - 08.2025
Server
Frontera Mexican kitchen
01.2024 - 07.2024
Lead Front Desk Receptionist
Salon Greco European Day Spa
08.2022 - 11.2023
Server
Adam's restaurant and piano bar
08.2019 - 08.2022
High School Diploma -
Mill Creek High School