Sophia Krupa
Homewood,IL
Summary
Driven and customer-focused professional with proven expertise in money handling and conflict resolution. Excelled at Homewood-Flossmoor Park District by maintaining high accuracy levels in cash transactions and enhancing customer satisfaction through exceptional service. Demonstrated reliability and professionalism, contributing to efficient operations and positive customer engagements.
Overview
2
2
years of professional experience
Work History
Cashier
Homewood-Flossmoor Park District
04.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Concessions Worker
Homewood Baseball
05.2022 - 08.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
Bachelor of Arts - Interior Architecture
Michigan State University
East Lansing, MI05.2028
High School Diploma -
Homewood-Flossmoor Highschool
Flossmoor, IL06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Reliability and punctuality
- Cleaning and sanitizing
- Professionalism and Courtesy
- Basic Math Competence
- Conflict Resolution
- POS Systems
- Cash register systems
Timeline
Cashier
Homewood-Flossmoor Park District
04.2023 - Current
Concessions Worker
Homewood Baseball
05.2022 - 08.2022
Bachelor of Arts - Interior Architecture
Michigan State University
High School Diploma -
Homewood-Flossmoor Highschool
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