Sophia Kunesh
East Lansing,MI
Summary
Skilled pool attendant and front desk receptionist with a background in maintaining safe, clean, and well-organized environments. Strengths include communicating effectively with patrons and problem-solving, applying these soft skills to excel in fast-paced environments and maintain guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Galter Lifecenter
Chicago, IL
06.2024 - 01.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for patrons and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
Pool Attendant
Galter Lifecenter
Chicago, IL
02.2023 - Current
- Maintained strong proficiency in CPR, First Aid, and rescue techniques to provide first aid to injured patrons.
- Ensured safety of guests by enforcing all safety policies and practices.
- Maintained records of chemical levels in the pool according to health standards.
- Responded promptly to inquiries from patrons regarding activities or services offered at the facility.
- Assisted in setting up for aqua aerobic classes and learn-to-swim classes.
- Reported any damages or repairs needed immediately to management staff.
Education
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MI05-2027
Skills
- Guest service
- Safety compliance
- Organizational abilities
- Conflict resolution techniques
- Task Prioritization
- Team Collaboration
- Adaptability and Flexibility
- Effective Communication
- Problem-solving aptitude
- Calm under pressure
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
Certification
- CPR/AED Certified via American Red Cross
- First Aid Certified via American Red Cross
- EMT-Basic Certification
Affiliations
- MSU Crew Club
- MSU Swim club
- SERT (Student Emergency Response Team) Club
- Red Cross Club
- Global Surgery Student Alliance
- NMDP (National Marrow Donor Program) Chapter
- Sports Medicine Club
- Chinese Learning Community Club
References
References available upon request.
Timeline
Front Desk Receptionist
Galter Lifecenter
06.2024 - 01.2025
Pool Attendant
Galter Lifecenter
02.2023 - Current
Bachelor of Science - Human Biology
Michigan State University