Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Louziotis

Madison

Summary

Empathetic and punctual individual with a solid background in the restaurant industry. Known for maintaining cleanliness, resolving guest inquiries, and supporting staff training to ensure exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Cashier

Firehouse Italian Restaurant & Pizzeria
Madison, NJ
10.2022 - Current
  • Processed customer transactions accurately and efficiently using POS systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Maintained cleanliness and organization of front-of-house areas to enhance dining experience.
  • Assisted in training new cashiers on operational procedures and customer interaction standards.
  • Collaborated with kitchen staff to facilitate smooth order processing during peak hours.
  • Worked flexible schedule and extra shifts to meet business needs.

Restaurant Hostess

The Committed Pig
Morristown, NJ
08.2022 - 04.2024
  • Greeted and seated guests, ensuring timely service and positive dining experiences.
  • Coordinated large parties and managed waitlists to optimize table turnover.
  • Assisted with menu knowledge, enhancing customer satisfaction through informed recommendations.
  • Trained new host staff on operational procedures and customer service standards.
  • Handled guest inquiries and concerns professionally, fostering a positive atmosphere.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Education

High School Diploma - Business Administration

County College of Morris
Randolph Township, NJ
05-2027

High School Diploma -

Madison High School
Madison, NJ
06-2025

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality

Timeline

Cashier

Firehouse Italian Restaurant & Pizzeria
10.2022 - Current

Restaurant Hostess

The Committed Pig
08.2022 - 04.2024

High School Diploma - Business Administration

County College of Morris

High School Diploma -

Madison High School