Empathetic and punctual individual with a solid background in the restaurant industry. Known for maintaining cleanliness, resolving guest inquiries, and supporting staff training to ensure exceptional service delivery.
Overview
4
4
years of professional experience
Work History
Cashier
Firehouse Italian Restaurant & Pizzeria
Madison, NJ
10.2022 - Current
Processed customer transactions accurately and efficiently using POS systems.
Provided exceptional customer service, resolving inquiries and complaints promptly.
Maintained cleanliness and organization of front-of-house areas to enhance dining experience.
Assisted in training new cashiers on operational procedures and customer interaction standards.
Collaborated with kitchen staff to facilitate smooth order processing during peak hours.
Worked flexible schedule and extra shifts to meet business needs.
Restaurant Hostess
The Committed Pig
Morristown, NJ
08.2022 - 04.2024
Greeted and seated guests, ensuring timely service and positive dining experiences.
Coordinated large parties and managed waitlists to optimize table turnover.
Assisted with menu knowledge, enhancing customer satisfaction through informed recommendations.
Trained new host staff on operational procedures and customer service standards.
Handled guest inquiries and concerns professionally, fostering a positive atmosphere.
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.