Sophia Luna Marquez
Houston
Summary
Dynamic Collections Manager at Smart Choice Auto Group with expertise in customer relations and staff training. Successfully implemented training programs that enhanced collection techniques, resulting in improved recovery rates. Bilingual in Spanish, adept at fostering strong customer relationships and managing payment plans to resolve past due balances effectively.
Overview
16
16
years of professional experience
Work History
Collections Manager
Smart Choice Auto Group
09.2009 - Current
- Developed training programs for staff on effective collection techniques and customer engagement strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised the staff of collectors, monitoring phone calls and letters.
- Set up and updated customer accounts and CRM with interactions, payments, and personal information.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
Education
GED -
Milby High School
Houston Tx Skills
- Customer relations
- Billing
- Staff training
- Payment acceptance
- Bilingual fluency in Spanish
- Collections
- Payment plan management
- Customer service management
- Past due balance management
Languages
English
Native or Bilingual
Timeline
Collections Manager
Smart Choice Auto Group
09.2009 - Current
GED -
Milby High School