Sophia Mai
West New York
Summary
Results-driven Partner Marketing Operations Lead with a proven track record in compliance and audit readiness. Demonstrated success in managing high-volume workflows and enhancing partner collaboration to drive operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partner Marketing Operations & Compliance Lead (Co
Microsoft (via Aegis / PeopleTech Group)
Remote
10.2022 - Current
- Own end-to-end Purchase Order (PO) lifecycle across 10+ PMMs, supporting multi-million dollar MDF programs
- Lead Proof of Execution (POE) validation & audit readiness, ensuring compliance with Microsoft policy and reducing risk exposure
- Acted as primary liaison among partners, PMMs, and finance, resolving discrepancies in invoicing, deliverables, and contract alignment to maintain compliance and operational efficiency.
- Standardize POE frameworks and submission guidance, improving partner compliance and reducing rework across quarters
- Managed high-volume partner communications, addressing escalations, enforcing deadlines, and remediating non-compliant submissions to maintain program integrity
- Train external vendor teams on POE validation, tools, and compliance standards while maintaining full operational workload
- Identified gaps in vendor model and escalated ownership and execution risks, influencing resourcing decisions to mitigate potential operational impacts
Patient Coordinator
New Jersey Spine Center
Chatham
08.2019 - 10.2022
- Enhanced onboarding processes to reduce billing disputes by 15%
- Recovered $45K+/month by optimizing claims negotiation workflows
- Resolved 150+ claims/quarter through end-to-end escalation management
- Redesigned cross-functional processes to increase authorized treatments by 56%
Digital Strategist
Mai Digital Marketing
New York
01.2016 - 12.2019
- Increased lead conversion by 25% via chatbot and funnel optimization
- Executed social campaigns, enhancing brand awareness and fostering engagement
- Built strategic partnerships across 10+ industries, broadening client reach
- Managed budgets and performance, delivering 41% ROI
Licensed Real Estate Agent
BOND New York
New York
01.2017 - 07.2019
- Closed 8+ deals/month by aligning property strategy with client needs
- Generated $75K+ annual margin through successful negotiations
- Facilitated client strategy sessions to enhance priorities and approaches
- Expanded listing reach by 30% via digital optimization
Education
Bachelor of Science - International Business & Marketing
University of Colorado Denver
Denver, CO12-2013
Skills
- Partner Marketing Operations
- Compliance & Audit Readiness
- Program & Project Management
- Campaign execution
- Vendor & Partner Management
- Process Optimization
- Cross-Functional Collaboration
- Stakeholder Management
Certification
- Certified ScrumMaster (CSM)
Timeline
Partner Marketing Operations & Compliance Lead (Co
Microsoft (via Aegis / PeopleTech Group)
10.2022 - Current
Patient Coordinator
New Jersey Spine Center
08.2019 - 10.2022
Licensed Real Estate Agent
BOND New York
01.2017 - 07.2019
Digital Strategist
Mai Digital Marketing
01.2016 - 12.2019
Bachelor of Science - International Business & Marketing
University of Colorado Denver