Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sophia Mata

Metamora,IL

Summary

Customer-focused professional with strong experience in customer service and animal handling. Expertise in enhancing engagement and maintaining a positive work environment. Skilled in multitasking and organization, recognized for delivering exceptional service and building strong relationships.

Overview

5
5
years of professional experience

Work History

Lead Teacher

Childtime Learning Center
Washington, Illinois
03.2026 - Current

Implemented curriculum-based learning activities to enhance student engagement and maintained a safe, structured, nurturing classroom environment.

  • Developed engaging lesson plans for diverse learning styles and age groups.
  • Supervised classroom activities and provided guidance to teaching assistants.
  • Implemented curriculum standards to enhance children's cognitive and social skills.

Animal Caretaker

Paws At Home Pet Care
01.2024 - Current

Cared for various animals in-home by feeding, administering medications, and walking dogs to ensure their health and well-being.

  • Provided daily care for various animals including feeding, grooming, and exercise.
  • Maintained clean and safe living environments for all pets in care.
  • Monitored animal health and reported any concerns to the veterinarian.

Assistant Teacher

Easter Seals Germantown
Illinois , Germantown
02.2026 - 03.2026

Assisted young adults ages 20–22 with disabilities by providing daily support in a structured care setting.

  • Assisted lead teachers in developing engaging lesson plans for diverse learners.
  • Supported classroom management by maintaining a positive and inclusive environment.
  • Collaborated with staff to implement individualized education plans for students.

Crew Member

Taco Bell Restaurant
05.2025 - 10.2025

At Taco Bell, I provided excellent customer service while working in a fast-paced environment as part of the front-line team. I consistently supported shift operations by assisting coworkers and contributing to the overall efficiency of the restaurant. Recognized by customers for my positive attitude and service quality. I also helped maintain a positive and collaborative work environment by supporting team members and promoting effective communication during busy shifts.

  • Prepared food items according to Taco Bell's standardized recipes and procedures.
  • Operated cash register, handling customer transactions efficiently and accurately.
  • Maintained cleanliness of dining area, kitchen, and food preparation stations.

Food Runner

Chilis Resturant
05.2024 - 12.2024

Supported front-of-house operations at Chili’s by delivering food and beverages to guests, bussing and resetting tables, and maintaining cleanliness in dining area. Demonstrated strong multitasking, communication, and teamwork skills in fast-paced environment. Handled heavy trays while ensuring timely and accurate service to support servers and guests, enhancing dining experience.

  • Delivered food promptly to guests, ensuring accuracy and presentation.
  • Assisted servers by refilling drinks and clearing tables efficiently.
  • Collaborated with kitchen staff to coordinate meal timing and special requests.

Merchandiser

Heartland Coca-Cola
05.2023 - 12.2023

As a Merchandiser for Coca-Cola, Traveled to multiple retail locations to stock, organize, and maintain effective product displays. Operated pallet jacks to move and organize large shipments, restocked shelves, and ensured optimal product presentation on sales floor. Organized backroom inventory to streamline processes for store staff. This role required strong organization, time management, physical stamina, attention to detail, and the ability to work independently while managing multiple tasks across different store locations.

  • Managed product displays to enhance visibility and drive customer engagement.
  • Coordinated inventory restocking to maintain optimal product availability.
  • Implemented merchandising strategies to align with brand standards and promotional events.

Crew Member

McDonalds Restaurant
05.2021 - 05.2023

As a Crew Member at McDonald’s, Delivered consistent customer service in fast-paced environment by efficiently processing orders at register and assisting guests. I quickly learned multiple positions and adapted to different responsibilities to support smooth restaurant operations. Enhanced communication, multitasking, organization, and professionalism skills while managing high-pressure situations. Supported coworkers and ensured smooth workflow during busy shifts, fostering a collaborative team environment.

  • Prepared food items according to Taco Bell's standards and procedures.
  • Operated point-of-sale system to process customer orders efficiently.
  • Maintained cleanliness and organization of dining area and kitchen workspace.

Education

High School Diploma -

Metamora Township High School
Metamora
05-2023

Associate of Arts - Early Childhood Education

Illinois Central College
East Peoria, IL

Bachelor of Arts - Psychology And Early Childhood Education

Southern Illinois University, Carbondale
Carbondale, IL
06-2026

Skills

  • Instructional design
  • Curriculum development
  • Child development principles
  • Developmentally appropriate practices
  • Classroom behavior management
  • Positive behavior support
  • Inclusive teaching strategies
  • Educational resource management
  • Team collaboration
  • Interdisciplinary collaboration
  • Academic advising
  • Communication effectiveness
  • Clear communication
  • Customer service
  • Customer interaction
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Problem-solving
  • Health and safety compliance
  • Emergency preparedness
  • Leadership qualities
  • Support strategies
  • Social-emotional learning
  • Developmentally appropriate practices
  • Classroom behavior management
  • Inclusive teaching strategies

Accomplishments

  • I have consistently demonstrated strong academic performance, earning placement on the President’s List in college for maintaining a 4.0 GPA. In high school, I also received academic recognition for maintaining a high GPA. These achievements reflect my ability to balance academic responsibilities alongside multiple jobs and maintain strong time management skills.

    I have also demonstrated resilience and dedication in overcoming personal challenges while continuing to meet work and academic commitments. During this time, I remained focused on maintaining reliability and ensuring I could continue working and attending school despite transportation limitations.

Timeline

Lead Teacher

Childtime Learning Center
03.2026 - Current

Assistant Teacher

Easter Seals Germantown
02.2026 - 03.2026

Crew Member

Taco Bell Restaurant
05.2025 - 10.2025

Food Runner

Chilis Resturant
05.2024 - 12.2024

Animal Caretaker

Paws At Home Pet Care
01.2024 - Current

Merchandiser

Heartland Coca-Cola
05.2023 - 12.2023

Crew Member

McDonalds Restaurant
05.2021 - 05.2023

High School Diploma -

Metamora Township High School

Associate of Arts - Early Childhood Education

Illinois Central College

Bachelor of Arts - Psychology And Early Childhood Education

Southern Illinois University, Carbondale
Sophia Mata