Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Sophia McCalmant

Tacoma,WA

Summary

Dedicated server with a proven ability to provide exceptional customer service and resolve guest complaints effectively. Skilled in cash handling and team training, contributing to a welcoming dining atmosphere.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Julie Guarino
Olympia, Washington
04.2025 - 09.2025
  • Provided exceptional customer service by attentively addressing guest needs and requests.
  • Assisted in training new servers on restaurant policies and service standards.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

President, Future Business Leaders of America

North Thurston Public Schools
Lacey, Washington
03.2024 - 06.2025
  • Developed strategic plans to align organizational goals with community needs.
  • Led team meetings to discuss progress, challenges, and future objectives.
  • Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
  • Provided leadership and guidance on budgeting decisions to maximize resources available.
  • Represented the organization at community events and public forums to promote its mission.

Education

High School Diploma -

North Thurston High School
Lacey, WA
06-2025

Skills

  • Customer service
  • Team leadership
  • Strategic planning
  • Conflict resolution
  • Cash handling
  • Event representation
  • Staff training
  • Guest engagement
  • Strong work ethic
  • Hospitality service expertise
  • Inventory management
  • POS operation

Certification

  • Foood Handlers Card

Accomplishments

  • National Honor Society
  • FBLA President
  • Honor Roll (Highest)
  • Student Government
  • Presidential Volunteer Service Award

Timeline

Server

Julie Guarino
04.2025 - 09.2025

President, Future Business Leaders of America

North Thurston Public Schools
03.2024 - 06.2025

High School Diploma -

North Thurston High School
Sophia McCalmant