Sophia McElroy
Silverton,OR
Summary
Proven Patient Service Specialist at Salem Clinic, adept in HIPAA compliance and patient confidentiality, enhanced patient satisfaction through efficient service. Skilled in healthcare systems knowledge and customer service, I excel in problem-solving and maintaining professionalism. Achieved significant improvements in clinic workflow and patient record accuracy, demonstrating a strong blend of technical and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Patient Service Specialist
Salem Clinic
02.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Baker's Assistant /Coffee Barista
Silverton Bakeshop
01.2023 - 02.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Field Technician
Valley Agronomics
06.2022 - 02.2023
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
No Degree - Business
Chemeketa Community College
Salem, ORHigh School Diploma -
Silverton High School
Silverton, OR06.2022
Skills
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
- Professionalism and Ethics
- HIPAA Compliance
- Customer Service
- Problem-Solving
- Phone and Email Etiquette
Timeline
Patient Service Specialist
Salem Clinic
02.2024 - Current
Baker's Assistant /Coffee Barista
Silverton Bakeshop
01.2023 - 02.2024
Field Technician
Valley Agronomics
06.2022 - 02.2023
No Degree - Business
Chemeketa Community College
High School Diploma -
Silverton High School
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