Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Sophia McGahey

Summary

Dedicated and customer-focused professional with a proven track record in the hospitality and retail industries. Adept at providing exceptional service as both a busser and server, demonstrating strong communication and interpersonal skills. Experienced in handling diverse customer needs and resolving challenges with a positive and proactive approach. As a sales associate, consistently exceeded sales targets through effective product knowledge and persuasive communication. Proven ability to thrive in fast-paced environments while maintaining attention to detail and delivering high-quality service. Seeking to leverage my multifaceted skills and dedication to excellence in a dynamic and customer-centric work environment.

Overview

3
3
years of professional experience

Work History

Server

Andreoli Italian Grocer
01.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Retail Sales Associate

Creations
08.2022 - 12.2022
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Restaurant Busser

Andreoli Italian Grocer
07.2021 - 01.2022
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.

Education

Bachelor of Business Administration - Business Administration

Northern Arizona University (On Hold)
Flagstaff, AZ
2027

High School Diploma -

Saguaro High School
Scottsdale, AZ
05.2023

Skills

  • Order Delivery Practices
  • Table Bussing
  • Safe Food Handling
  • Guest Engagement
  • Supply Restocking
  • Wine Service
  • Cash Handling
  • Guest Seating
  • Dining Area Maintenance
  • Team Collaboration
  • Attention to Detail
  • Strong Work Ethic

Hobbies

As a former lacrosse player with seven years of dedicated experience, I bring a strong foundation of discipline, teamwork, and strategic thinking to my professional endeavors. I honed my ability to collaborate seamlessly with teammates, demonstrating effective communication and coordination—a transferable skill set that greatly enhances my teamwork and interpersonal capabilities in the workplace.

Timeline

Server

Andreoli Italian Grocer
01.2023 - Current

Retail Sales Associate

Creations
08.2022 - 12.2022

Restaurant Busser

Andreoli Italian Grocer
07.2021 - 01.2022

Bachelor of Business Administration - Business Administration

Northern Arizona University (On Hold)

High School Diploma -

Saguaro High School
Sophia McGahey