Summary
Overview
Work History
Education
Skills
Timeline
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Sophia McShane

Tonawanda,NY

Summary

Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas.

Overview

4
4
years of professional experience

Work History

Front End Supervisor

Savers Thrift Store
09.2022 - Current
  • Managing front-end operations and resolving customer concerns.
  • Collaborate with other departments within store.
  • Coach and mentor team members for better performance.
  • Delegate tasks.
  • Walk through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Open, close, troubleshoot IT issues, and monitor cash drawers of self-checkouts and registers.
  • Complete daily cash deposits, and weekly coin orders.
  • Serve as head of the Joint Health Safety Committee.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Assistant Manager

Rachel's Mediterranean
05.2020 - 09.2022
  • Assisted general manager with food ordering, scheduling, and hiring.
  • Delegated tasks based on employee's strengths and weaknesses.
  • Resolved customer complaints and processed refunds.
  • Monitored and recorded food waste.
  • Kept facility compliant with health codes and sanitation requirements.
  • Prepared and packaged catering orders.
  • Served as grill cook and food prep chef.

Education

High School Diploma -

Kenmore East Senior High School
Tonawanda, NY
06.2022

Skills

  • Staff Coaching and Training
  • Cash Handling and Reconciliation
  • Conflict Management
  • Computer Proficiency

Timeline

Front End Supervisor

Savers Thrift Store
09.2022 - Current

Assistant Manager

Rachel's Mediterranean
05.2020 - 09.2022

High School Diploma -

Kenmore East Senior High School

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Sophia McShane