SOPHIA MENTING
Milwaukee,WI
Summary
Detail-oriented Pharmacy Technician with three years of experience in prescription processing, medication preparation, and insurance billing. Committed to delivering compassionate service while optimizing pharmacy operations. Additional background in food service and restaurant customer service enhances ability to support patient needs effectively.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
Milwaukee, WI
11.2023 - Current
- Assisted pharmacists in preparing prescriptions and dispensing medications, ensuring accuracy and compliance.
- Process prescription orders accurately and efficiently.
- Handled prescription intake, refill requests, and patient inquiries, providing timely support and information.
- Processed insurance claims and resolved billing issues to facilitate smooth transactions for patients.
- Provide professional and courteous customer service to patients.
- Maintain accurate patient information and protect patient confidentiality.
- Maintain an organized, clean, and efficient pharmacy environment.
- Work closely with pharmacists and other pharmacy technicians to maintain an efficient workflow.
Food Service Assistant
Aurora St. Francis Hospital
Milwaukee, WI
- Supported food preparation and meal service in hospital, ensuring timely and nutritious offerings.
- Delivered meals to patients and staff, enhancing dining experience through attentive service.
- Followed food safety, sanitation, and cleanliness procedures.
- Ensured cleanliness and organization of food service areas, contributing to a safe and efficient environment.
- Worked effectively as part of a healthcare support team.
- 6 months
Food Server
Calderone Club
Fox Point, WI
- Provided professional and friendly customer service in a busy restaurant environment.
- Accurately took customer orders and delivered food and beverages.
- Resolved customer questions, requests, and concerns to enhance dining experience.
- Handled customer questions, requests, and concerns.
- Managed multiple tables, ensuring timely service and customer satisfaction.
- Worked collaboratively with other staff to provide excellent customer service.
- Collaborated with staff to deliver seamless service and exceed customer expectations.
- Gained four years of experience in customer service within a restaurant environment.
Education
High School Diploma -
St. Francis High School
Skills
- Prescription Processing
- Pharmacy Operations
- Medication Preparation
- Insurance Billing
- Prescription Refills
- Pharmacy Workflow
- Regulatory Compliance
- Patient Confidentiality
- Attention to Detail
- Time Management
- Problem Solving
- Communication
- Teamwork
- Patient and Customer Service
Personal Information
Title: Certified & Licensed Pharmacy Technician
Certification
- Certified Pharmacy Technician (CPhT) — PTCB
- Licensed Pharmacy Technician — State of Wisconsin
Timeline
Pharmacy Technician
Walgreens Pharmacy
11.2023 - Current
Food Server
Calderone Club
Food Service Assistant
Aurora St. Francis Hospital
High School Diploma -
St. Francis High School