Sophia Mills
Sunset,Louisiana
Summary
Experienced cashier with a strong background in customer service and cash handling at Chic-Fil-A. Achievements include improved customer relations and optimized checkout processes, leading to decreased wait times. Demonstrates effective teamwork and conflict resolution abilities, ensuring a clean and efficient shopping environment.
Overview
1
1
year of professional experience
Work History
Cashier
Chic-Fil-A
02.2024 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Janise's Supermarket
02.2024 - 04.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
HISET Program
Remote Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Refunds and exchanges
- Complex Problem-solving
- Cash drawer balancing
- POS system operations
- ID verification
- Organization skills
- Phone etiquette mastery
Timeline
Cashier
Chic-Fil-A
02.2024 - 05.2025
Cashier
Janise's Supermarket
02.2024 - 04.2024
HISET Program