Sofia Montenegro
Round Rock,TX
Summary
Experienced with team leadership, customer service, and operational management. Utilizing strong problem-solving skills to maintain high standards and address issues promptly. With a track record of fostering collaborative environment, ensuring efficient and effective operations. Focused on meeting customer expectations and achieving company goals.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Tiffs Treats
Round Rock, TX
02.2025 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints, maintaining high service quality standards.
- Trained employees in essential job functions.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Driver
Tiffs Treats
Round Rock, TX
02.2025 - Current
- Delivered orders promptly while ensuring product quality and customer satisfaction.
- Communicated effectively with team members to coordinate delivery schedules.
- Trained new drivers on route navigation and best practices for customer service.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Server
Pluckers
Austin, TX
05.2024 - 01.2025
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
- Collaborated with kitchen staff to streamline order delivery and improve overall service flow.
- Assisted in training new team members on restaurant protocols and menu offerings.
Cashier
In-N-Out Burger
Pflugerville, TX
01.2022 - 12.2024
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Managed cash register operations, balancing daily cash drawers accurately.
- Resolved customer inquiries and issues promptly to enhance overall experience.
Education
Associate of Science - Culinary Arts
Austin Community College
Austin, TX07.2027
Skills
- Customer service focus
- Sales and marketing
- Industry awareness
- Employee engagement
- Customer service
- Staff management
- Goal oriented
- Decision-making
- Task delegation
- Processes and procedures
- Complex Problem-solving
- Expectation setting
Timeline
Manager on Duty
Tiffs Treats
02.2025 - Current
Driver
Tiffs Treats
02.2025 - Current
Server
Pluckers
05.2024 - 01.2025
Cashier
In-N-Out Burger
01.2022 - 12.2024
Associate of Science - Culinary Arts
Austin Community College