Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Sophia Moss

Mankato,MN

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

3
3
years of professional experience

Work History

Sales Associate

Pacsun
Bloomington, MN
09.2021 - 11.2024
  • Processed transactions using a point-of-sale system.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Assessed customer needs to provide assistance and information on product features.
  • Handled customer complaints in a professional manner.

Barista

Starbucks
Eagan, MN
03.2023 - 10.2023
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Prepared and served hot or cold beverages.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Education

High School Diploma -

Eagan High School
06-2024

Some College (No Degree) -

Minnesota State University, Mankato
Mankato, MN

Skills

  • Written and oral communication skills
  • Exceeds sales goals
  • Sales expertise
  • Cash register operation
  • Customer service
  • Sales trends
  • Influencing others
  • Project planning

Affiliations

  • Club lacrosse
  • Intramural basketball
  • Volunteering for Highland Friendship Club

Timeline

Barista

Starbucks
03.2023 - 10.2023

Sales Associate

Pacsun
09.2021 - 11.2024

High School Diploma -

Eagan High School

Some College (No Degree) -

Minnesota State University, Mankato

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Sophia Moss