Sophia Murphy
Sammamish,WA
Summary
Dynamic professional with over 4 years of experience in customer service across fitness, food service, and hospitality sectors. Demonstrated expertise in delivering outstanding service while effectively managing multiple priorities in high-pressure environments. Strong communication skills complemented by a solid academic background in business and international studies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Specialist
425 Fitness
Issaquah, WA
09.2023 - 08.2024
- Ensured friendly and efficient service while checking in members and guests.
- Responded to member inquiries via phone, providing timely assistance.
- Conducted gym tours leading to successful membership sales.
- Maintained cleanliness of gym equipment, locker rooms, pool area, and facilities.
- Managed towel service by washing, folding, and restocking as needed.
- Provided on-the-floor support for guests requiring assistance.
Server
Tutta Bella
Issaquah, WA
03.2023 - 07.2023
- Delivered timely and accurate service while managing section of tables.
- Supported food running and prepared takeout orders to enhance efficiency.
- Completed essential opening and closing sidework for smooth operations.
- Maintained positive dining atmosphere through attentive service and customer engagement.
Host
Maggiano’s Little Italy
Bellevue, WA
12.2022 - 01.2023
- Greeted guests and managed reservations while handling high-volume phone calls.
- Coordinated seating arrangements to optimize guest flow and reduce wait times.
- Provided support to bussers and servers during peak hours for efficient service.
Smoothie Barista
Emerald City Smoothie
Issaquah, WA
02.2021 - 08.2022
- Prepared custom smoothie orders efficiently while upholding cleanliness standards.
- Delivered personalized, friendly service to both regular and new customers.
- Restocked supplies regularly to maintain an organized and clean store environment.
Crew Member
Just Poke
Issaquah, WA
02.2020 - 09.2020
- Prepared poke and acai bowls for dine-in, phone, and online orders
- Handled cashier duties and assisted with kitchen prep and packaging
- Maintained a clean and welcoming front-of-house environment
Education
Associate of Business - Transfer Agreement
Tacoma Community College
Tacoma, WA12-2024
Associate of Business - Transfer Agreement
Bellevue College
Bellevue, WA12.2023
High School Diploma -
Skyline High School
Sammamish, WA06-2022
Bachelor of Arts - International Studies
University of Washington
Seattle, WASkills
- Customer service
- Problem solving
- Teamwork and collaboration
- Effective communication
- Multitasking and organization
- Diversity awareness
Certification
- Washington MAST Permit – Certified to serve and manage alcohol in Washington State
- Washington Food Worker Card – Certified in safe food handling practices
Affiliations
- NPC Bodybuilding Competitor
Timeline
Member Service Specialist
425 Fitness
09.2023 - 08.2024
Server
Tutta Bella
03.2023 - 07.2023
Host
Maggiano’s Little Italy
12.2022 - 01.2023
Smoothie Barista
Emerald City Smoothie
02.2021 - 08.2022
Crew Member
Just Poke
02.2020 - 09.2020
Associate of Business - Transfer Agreement
Tacoma Community College
Associate of Business - Transfer Agreement
Bellevue College
High School Diploma -
Skyline High School
Bachelor of Arts - International Studies
University of Washington
Similar Profiles
Valeria EspinozaValeria Espinoza
Member Service Specialist at 425 FitnessMember Service Specialist at 425 Fitness
Jacob FeyJacob Fey
Membership Sales Representative at 425 FitnessMembership Sales Representative at 425 Fitness
Tyler McAfeeTyler McAfee
Member Support Specialist at 425 FitnessMember Support Specialist at 425 Fitness
Yichen SunYichen Sun
Tutor at Skyline High SchoolTutor at Skyline High School
Channay KuchChannay Kuch
Identity Analyst at Costco Corporate HQIdentity Analyst at Costco Corporate HQ