Sophia Nguyen
Braintree,MA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with almost 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
08.2021 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Pharmacy Technician Trainee
Walgreens
05.2022 - 04.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Food Service Worker
Vong's Thai Restaurant
04.2019 - 08.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Greeted customers and answered inquiries regarding menu items and specials.
Education
High School Diploma -
Pittsfield High School
Pittsfield, MA05.2022
Skills
- Merchandise Upselling
- Presenting Solutions
- Complex Problem-Solving
- Customer Service and Assistance
- Complex Product Knowledge
- Cultural Awareness
- Stock Replenishment
- Policy and Procedure Adherence
- Customer Complaint Resolution
- Team Collaboration
Languages
Vietnamese
Native or Bilingual
Timeline
Pharmacy Technician Trainee
Walgreens
05.2022 - 04.2023
Customer Service Associate
Walgreens
08.2021 - 04.2023
Food Service Worker
Vong's Thai Restaurant
04.2019 - 08.2019
High School Diploma -
Pittsfield High School
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