Sophia Niño
Henderson,NV
Summary
Motivated worker with exceptional social skills and communication abilities. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
11.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Partner Support Specialist
Sunbit
02.2022 - 10.2023
- Responded to customer & merchant inquiries and provided technical assistance over the phone and in person.
- Installed, configured and maintained computer systems and network connections
- Diagnosed and troubleshot hardware, software, and network issues
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Barista Trainer
Starbucks
11.2019 - 02.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Customized training strategies based on individual barista knowledge, experience and strengths
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Server
Zydeco's
06.2016 - 09.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained order efficiency and accuracy through clear communication with kitchen and bar staff, earning numerous recommendations from satisfied customers.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High School Diploma -
James Madison High School
Marrero, LA07.2016
Skills
- Ability to Work in a Team
- Ability to Multitask
- Health and safety compliance
- Fast Learner
- Adaptability
- Leadership experience
- Menu Memorization
- Beverage Preparation
Timeline
Barista Trainer
Starbucks
11.2023 - Current
Partner Support Specialist
Sunbit
02.2022 - 10.2023
Barista Trainer
Starbucks
11.2019 - 02.2022
Server
Zydeco's
06.2016 - 09.2019
High School Diploma -
James Madison High School