Sophia Ortiz

Taking orders (greeting, explaining menu), making bowls/smoothies/juices, cashiering (managing mobile or online orders handling payment), food prep (slicing fruit, stocking toppings, blending bases, keeping stations clean and organized), cleaning and stocking, customer service (answering questions, helping with substitutions and making sure customers walk out having a good experience).

Assigned tasks to enhance operational efficiency. Monitored inventory levels and implemented strategies to reduce waste. Opened and closed the store. Supervised employees. Managed the phone calls, orders, handled the cash registers, trained new employees, cleaned, provided good quality service to customers, packed orders, confirmed shipment supplies, restocked new items into the store, informed customers about the pastries and the names with knowledge of the ingredients in case of allergies or health restrictions. And build boxes for the pastries to fit into

Shipped products for e-commerce biz along with prepping products to ship and data entry.

Greeted and seated guests promptly, ensuring a welcoming atmosphere. Managed reservation system, optimizing seating arrangements for efficiency. Cleaned, set up tables, and managed the phone calls for scheduling pick-up orders.

Worked in POS but would be moved to clothing department at times. The company had me do the following: Folding clothes, customer service, disinfecting, relabeling, scanning SKU codes, restocking, and organizing stations