Sophia Parkin
Honolulu,HI
Summary
Hardworking and dedicated guest service advocate skilled in conflict resolution and time management. Trained to enhance customer satisfaction through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Guest service advocate
Target Corporation
Honomu, Hawaii
11.2025 - Current
- Resolved customer complaints to enhance overall satisfaction.
- Processed returns and exchanges to maintain high levels of customer satisfaction.
- Assisted customers with product inquiries to provide informed purchasing decisions.
- Provided support at the checkout to facilitate smooth transactions.
- Educated customers about promotions and loyalty programs effectively.
Server, food runner, busser
Benito's Pizzeria & Cafe
Warwick, New York
11.2022 - 07.2026
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained knowledge of menu items, specials, and promotions for informed recommendations.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions and processed payments with attention to detail.
- Managed table settings and maintained cleanliness throughout the restaurant.
- Cleaned tables and chairs to prepare the dining area for the next customers.
Education
Bachelor of Science - Travel Industry Management - Transportation Manage
University of Hawaii At Manoa
Honolulu, HI05-2028
Bachelor of Science -
Hawaii Pacific University
Honolulu, HIBachelor of Science -
University At Albany
Albany, NYSkills
- Customer service
- Product knowledge
- Cash handling
- Customer feedback
- Time management
- Organizational skills
- Team collaboration
- Teamwork
- Conflict resolution
Extracurricular
- Cosmetology school
- Member of TIMSA
Timeline
Guest service advocate
Target Corporation
11.2025 - Current
Server, food runner, busser
Benito's Pizzeria & Cafe
11.2022 - 07.2026
Bachelor of Science - Travel Industry Management - Transportation Manage
University of Hawaii At Manoa
Bachelor of Science -
Hawaii Pacific University
Bachelor of Science -
University At Albany