Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Patillo

Salt Lake City,UT

Summary

I excel in creating welcoming environments and efficiently managing diverse customer needs. Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Embassy Suites
West Valley City, UT
10.2024 - 01.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered phones, responded to inquiries, and took messages.

Medication Technician

Truewood by Merrill
Cottonwood Heights, UT
05.2024 - 10.2024
  • Verified patient information and documented medication administration accurately in patient charts.
  • Responded promptly to requests for assistance from nurses and other staff members.
  • Participated in team meetings to discuss patient care and medication management strategies.
  • Provided patient education on proper medication use, side effects, and storage.
  • Developed and maintained positive relationships with patients, families, and healthcare providers.

Medication Technician

Crescent Senior Living
Draper, Utah
01.2021 - 05.2024
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
  • Verified expiration dates on all medications prior to dispensing them.
  • Maintained accurate records of all medication administered to residents.
  • Observed and reported any changes in patient condition or behavior associated with medications.
  • Monitored patients for adverse reactions to medications and reported findings to healthcare professionals.

Medication Technician

Highland Cove Retirement Independent And Assisted Living Community
Salt Lake City, UT
03.2018 - 12.2020
  • Maintained confidentiality of patient health information at all times.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Collected specimens from patients for laboratory testing purposes.
  • Educated patients on medication purposes, dosages, and potential side effects.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Followed protocols for disposing of expired or unused medications safely.

Front Desk Receptionist

Highland Cove Retirement Independent And Assisted Living Community
Salt Lake City, UT
01.2017 - 03.2018
  • Completed basic bookkeeping and document filing.
  • Drafted professional business documents, spreadsheets, and correspondence.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Coordinated pick-up and delivery of express mail services.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Education

High School Diploma -

Highland High School
Salt Lake City, UT
05-2019

Skills

  • Credit and cash payments
  • Guest amenities
  • Transportation information
  • Registration processing
  • Safety and security procedures
  • Lobby oversight

Timeline

Front Desk Agent

Embassy Suites
10.2024 - 01.2025

Medication Technician

Truewood by Merrill
05.2024 - 10.2024

Medication Technician

Crescent Senior Living
01.2021 - 05.2024

Medication Technician

Highland Cove Retirement Independent And Assisted Living Community
03.2018 - 12.2020

Front Desk Receptionist

Highland Cove Retirement Independent And Assisted Living Community
01.2017 - 03.2018

High School Diploma -

Highland High School

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Sophia Patillo