Sophia Paulus
El Paso,TX
Summary
Seasoned Customer Service with robust experience in resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity. Hardworking Tool Maker with fantastic attention to detail and dedication to high-quality products. Understanding of quality inspections and ethically sourcing materials.
Overview
4
4
years of professional experience
Work History
Hostess
Grimaldis
El Paso, TX
03.2024 - Current
- Verified reservations and wait times with customers.
- Checked identification of customers prior to serving alcoholic beverages.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Provided menus to customers and answered questions regarding menu items.
- Exhibited strong interpersonal skills during customer interactions.
Server
Go Fore Pizza
Rancho Murieta, CA
03.2021 - 02.2024
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Implemented feedback from customers to improve service quality and menu offerings.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Beverage Cart Attendant
Rancho Murieta Country Club
Rancho Murieta, CA
06.2022 - 12.2022
- Resolved customer complaints or inquiries promptly and courteously while upholding company values.
- Delivered orders quickly and efficiently while maintaining quality standards of product presentation.
- Processed cash transactions accurately and efficiently using point-of-sale software systems.
- Participated in ongoing training to enhance job skills and knowledge.
- Developed strong relationships with regular customers, enhancing their overall experience.
Education
Cosmetology -
Milan Institue
El Paso 01-2026
High School Diploma -
Pleasant Grove High School
Elk Grove05-2023
Some College (No Degree) - Medical Assisting
South University
Savannah, GASkills
- Customer service
- Product knowledge
- Team collaboration
- Sales techniques
- Problem solving
- Complaint handling
- Hospitality and accommodation
- Phone etiquette
- Calm demeanor
- Efficient collaboration
- Customer service expertise
- Performance improvement
Accomplishments
- Communications Award in High School
- Maintained a 3.5 GPA while being a student athlete
Affiliations
- Played Rugby, Soccer, and Basketball
- Volunteered Weekly at a Women's Center in Sacramento, CA
- Helped give back to community by hosting food and toy drives
- Volunteered at animal shelters one a month
References
References available upon request.
Timeline
Hostess
Grimaldis
03.2024 - Current
Beverage Cart Attendant
Rancho Murieta Country Club
06.2022 - 12.2022
Server
Go Fore Pizza
03.2021 - 02.2024
Cosmetology -
Milan Institue
High School Diploma -
Pleasant Grove High School
Some College (No Degree) - Medical Assisting
South University
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