Sophia Payn
Clermont
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
25
25
years of professional experience
Work History
Assistant Manager
Fazio's
Clermont
04.2024 - Current
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained new employees on restaurant policies and procedures.
- Established good customer relations and excellent service to build and retain loyal customers.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Project Manager
LC3 SOLUTIONS, LLC
01.2021 - 04.2024
- Handles the lawn maintenance for cemeteries, which includes tracking the jobs from start to finish by scheduling the gardeners, handling the paperwork, invoicing, and ensuring that the client is satisfied with the work.
- Responsible for ensuring projects stay on time, on budget, and within the scope of work by directing, monitoring, and managing all work orders.
- Recruit and onboard the gardening companies to do the assigned work. Ensure that the invoices get to LC3 in a timely manner, so the client can be billed.
- As the 'go-to' person for all the jobs, handle all the complaints, and work on resolving them immediately.
- Do site visits to ensure the property is maintained to a high standard. Document issues on a checklist to resolve.
- Recognized for providing the client and vendors with the highest level of customer service by communicating and listening politely.
Warehouse Assistant
SAMSUNG
02.2006 - 12.2020
- I started as an order entry clerk and was promoted to oversee the orders, which involved processing the paperwork for products. This involved tracking products from when they entered the warehouse to when they were packed and loaded onto the truck.
- Handled the paperwork for all products entering the warehouse until delivery to the customer.
- Provided support in handling any issues with damaged products or issues with delivery.
- Handling paper from drivers once they enter the warehouse until they leave the yard.
- Create paperwork for new orders and replacement orders.
IT Technical Support Specialist
STARTEK INC.
05.2001 - 06.2006
- Handled incoming calls and chats for Startek, an internet provider that worked with Spectrum's clients from NC to FL. Troubleshoot internet connectivity by phone, or by removing into the desktop, to resolve clients' issues.
- Provided a high level of customer service while diagnosing internet issues and troubleshooting.
- Contributed to an increase in sales and customer satisfaction by listening to the customers and coming up with the best solutions.
- Achievements: Recognized for enhancing customer service, increasing sales of services, and dependability.
- Provided first-level technical support for hardware and software issues to ensure minimal downtime for users.
- Conducted remote troubleshooting sessions to diagnose and resolve client issues effectively.
- Responded to customer inquiries via phone, email, and chat, delivering prompt and effective solutions.
Education
Massage Therapy Specialist -
KAPLAN COLLEGE
Hammond, IN01.2012
Associate Degree - Computer Programming
EVEREST UNIVERSITY OF ORLANDO
Orlando, FL01.2004
Skills
- Inventory management
- Customer relationship management
- Staff training
- Complaint resolution
- Scheduling
- Project management
- Time management
- Performance monitoring
- Problem solving
- Leadership
- Staff supervision
- Team building
- Team motivation techniques
- Business development understanding
- Performance reviewing
- Problem-solving
- Meeting facilitation
- Product and service sales
- Policy administration
- Workload management
- Marketing tactics
- Staff development
- Reporting and documenting
- Business administration
- Employee supervision
- Recruitment and hiring
- Money handling
- Google drive
- Product branding
- Staff management
- Resource allocation
- Consulting
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Recruiting and interviewing
- Sales growth
- Staff training and development
- Closing oversight
- Scheduling and planning
- Succession planning
- Orientating and training
- Employee engagement
- Goal setting
- Customer relationship management (CRM)
Timeline
Assistant Manager
Fazio's
04.2024 - Current
Project Manager
LC3 SOLUTIONS, LLC
01.2021 - 04.2024
Warehouse Assistant
SAMSUNG
02.2006 - 12.2020
IT Technical Support Specialist
STARTEK INC.
05.2001 - 06.2006
Massage Therapy Specialist -
KAPLAN COLLEGE
Associate Degree - Computer Programming
EVEREST UNIVERSITY OF ORLANDO