Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Sophia Peterson

Indianapolis,IN

Summary

Dedicated student interested in applying excellent communication and interpersonal skills to an associate role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

2
2
years of professional experience

Work History

Shift Leader

Subway
Greenwood, IN
08.2022 - 10.2023
  • Checked orders for quality and completeness.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Assisted in training new employees on shift operations.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Courtesy Clerk/Grocery Bagger

Kroger
Indianapolis, IN
04.2022 - 08.2022
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Escorted customers to desired merchandise location.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Education

Associate of Science - Liberal Arts And General Studies

Vincennes University
Vincennes, IN
05-2023

Some College (No Degree) - Organizational Communication

Ball State University
Muncie, IN

Skills

  • Customer Service Management
  • Safety Processes and Procedures
  • POS System Operation
  • Positive Attitude
  • Training Assistance
  • Cash Handling
  • Client Support
  • Interpersonal Relations

Languages

English
Professional

Affiliations

  • Girl Scouts
  • Swing Dance Club
  • Communication Club
  • Ball State Student

References

References available upon request.

Timeline

Shift Leader

Subway
08.2022 - 10.2023

Courtesy Clerk/Grocery Bagger

Kroger
04.2022 - 08.2022

Associate of Science - Liberal Arts And General Studies

Vincennes University

Some College (No Degree) - Organizational Communication

Ball State University

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Sophia Peterson