Sophia Petry
Falls Church,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty, and is able to organize and track important transaction information. Track record of effectively collaborating with team members to achieve sales objectives and maintain organized and positive environment. Additionally, has experience with working with a range of ages from adults to children.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Toigo Orchards
06.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Volunteer
INOVA Fairfax Hospital
05.2023 - 02.2024
- Used strong interpersonal communication skills to process orders, arrange, and deliver presents and handwritten letters for patients in the facility
- Educated on and actively used procedures and protocols within a medical environment, such as HIPAA.
- Engaged in hospital grade simulations of births, and use of defibrillators.
Camp Counselor
Horizon Day Camp
06.2024 - 08.2024
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or health concerns, many children had or going through clinical treatment for cancer.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Lead Tutor
Marshall High School Student Tutor Program
08.2022 - 03.2024
- Implemented personalized learning plans tailored to each student''s needs, resulting in improved academic outcomes.
- Collaborated with fellow tutors to share best practices and enhance the overall quality of services provided.
Counselor-in-Training
Meadowlark Gardens
07.2022 - 08.2022
- Energetically participated in recess, games and physical activities with camp children.
- Deescalated conflicts among campers and sought assistance from seniors for permanent resolutions.
- Devised and enacted team-building exercises.
- Supported Lead Counselor in lesson plan creation and field trip planning.
Education
High School Diploma -
Marshall High School
Falls Church, VA05-2025
Bachelor of Science - Psychology, Pre-PA
University of Georgia
GA05-2029
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Verbal/written communication
- Basic medical knowledge
- Adaptability and flexibility
Accomplishments
- National Honor Society
- Science Honor Society (President)
- English Honor Society
- Art Honor Society
- Officer in Art Club, Humane Society, Equity Team, Red Cross Club
Affiliations
- Delta Zeta Sorority
Certification
- CPR Certification
Languages
English
Native or Bilingual
Russian
Limited Working
Interests
- Participating in cultural exchange programs and homestays
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Fundraising Events
- Volunteer Work
Timeline
Sales Associate
American Eagle Outfitters, Inc
11.2024 - Current
Camp Counselor
Horizon Day Camp
06.2024 - 08.2024
Volunteer
INOVA Fairfax Hospital
05.2023 - 02.2024
Lead Tutor
Marshall High School Student Tutor Program
08.2022 - 03.2024
Counselor-in-Training
Meadowlark Gardens
07.2022 - 08.2022
Cashier
Toigo Orchards
06.2021 - Current
High School Diploma -
Marshall High School
Bachelor of Science - Psychology, Pre-PA
University of Georgia
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