Sophia Ragsdale
Ankeny,IA
Summary
Dedicated Kitchen and Store Associate with a strong work ethic and exemplary customer service skills. Proficient in workstation maintenance and stock management, ensuring efficient operations. Demonstrated ability to maintain a clean and organized environment while providing exceptional service to customers. Strong communicator with excellent time management and safety practices.
Overview
7
7
years of professional experience
Work History
Catering Manager
Hy-Vee
08.2026 - Current
- Managed customer consultations to design customized orders and anticipate service needs.
- Directed catering operations, coordinating event timelines, menus, and service execution.
- Supervised catering staff, assigning duties and reinforcing service standards.
- Coordinated ordering, inventory, and product availability to support timely event fulfillment.
- Resolved order changes and service issues while maintaining schedule accuracy and customer satisfaction.
Service Manager
Hy-Vee
02.2026 - 08.2026
- Trained service desk staff on POS procedures, cash handling, and customer issue resolution
- Scheduled associates to match labor needs with peak service demand
- Resolved escalated guest concerns promptly, preserving service standards and store reputation
- Monitored cash office activities to support accuracy and secure daily transactions
- Kept store stocked and clean throughout day, keeping product organized and accessible
STORE ASSOCIATE
Kum & Go
03.2020 - 02.2026
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Relied on to assist with cycle counting as needed.
- Labeled, tagged, and sorted merchandise for sale.
- Unloaded merchandise and arranged products in display areas to enhance product visibility and customer access.
- Restocked shelves with appropriate items to support availability.
- Maintained store cleanliness by restocking shelves and vacuuming floors, contributing to a welcoming shopping environment.
- Performed daily opening and closing procedures including counting money, balancing drawers, organizing supplies.
KITCHEN ASSOCIATE
Kum & Go
03.2020 - 02.2026
- Conducted accurate inventories of kitchen supplies to ensure availability during shift operations.
- Applied customer service and communication skills to enhance interactions with guests and colleagues.
- Utilized customer service and communication skills when interacting with guests and colleagues alike.
- Trained new hires on the proper use of kitchen equipment as well as safety protocols.
Education
HIGH SCHOOL DIPLOMA -
South Hardin High School
Eldora, Iowa06-2019
Skills
- Event coordination
- Stock management
- Stock rotation
- Sanitation and safety
- Customer service
- Time management
- Staff leadership
- Verbal and written communication
- Basic recordkeeping
- Punctual and reliable
- Event planning
- Positive attitude
AWARDS
Platinum SAT Workplace Readiness
Timeline
Catering Manager
Hy-Vee
08.2026 - Current
Service Manager
Hy-Vee
02.2026 - 08.2026
STORE ASSOCIATE
Kum & Go
03.2020 - 02.2026
KITCHEN ASSOCIATE
Kum & Go
03.2020 - 02.2026
HIGH SCHOOL DIPLOMA -
South Hardin High School