Sophia Ralls
Winchester,VA
Summary
Skilled server with a focus on customer satisfaction and efficient service delivery in fast-paced settings. Demonstrated ability to uphold cleanliness and organization, contributing to enhanced dining experiences. Acknowledged for consistently providing high-quality service under demanding conditions.
Overview
3
3
years of professional experience
Work History
Server
Backseat Bar And Grill
Winchester, Virginia
09.2025 - 04.2026
- Delivered exceptional customer service in high-pressure dining settings.
- Executed opening and closing duties, setting up dining area and restocking supplies to ensure smooth service.
- Explained menu items, detailing ingredients and cooking methods as requested.
- Managed diverse responsibilities simultaneously, demonstrating strong multitasking abilities to maintain service flow.
- Collaborated with restaurant staff to enhance operational efficiency and elevate service quality.
- Enforced age restrictions for alcohol consumption through comprehensive identification checks.
Kitchen Expeditor /Food Runner
Backseat Bar And Grill
Winchester, Virginia
09.2025 - 04.2026
- Coordinated timely food delivery from kitchen to dining area, ensuring guest satisfaction.
- Streamlined coordination of food orders between waitstaff and chefs for efficient service.
- Organized orders during peak hours to maintain accuracy and efficiency.
- Streamlined order processing by prioritizing high-demand items for faster service.
- Ensured food presentation and quality met standards before serving guests for optimal dining experience.
- Coordinated communication between kitchen staff and servers to improve service flow.
- Trained new staff on expediting procedures and standards to uphold quality.
- Welcomed customers upon entry to create a friendly atmosphere. and addressed inquiries regarding menu items to improve engagement.
Merchandise Coordinator
Ravenwood Foundation
Winchester, Virginia
10.2023 - 10.2025
- Coordinated merchandise displays to enhance customer engagement and visual appeal, resulting in increased foot traffic.
- Planned promotional events to attract customers and boost sales initiatives, leading to heightened store visibility.
- Managed inventory systems to ensure accurate stock levels and product availability, supporting seamless sales operations.
- Utilized POS system for precise recording of sales transactions and cash management.
- Delivered materials and equipment to store locations for product displays.
Head Hostess
White Horse Tavern
Harpers Ferry, West Virginia
05.2024 - 08.2024
- Managed reservations and organized seating chart, improving table turnover and guest flow.
- Greeted and seated guests, fostering a welcoming atmosphere at establishment.
- Answered telephone inquiries, providing dining information and taking reservations.
- Handled guest inquiries and resolved issues to ensure customer satisfaction.
- Resolved guest complaints professionally, ensuring a positive dining experience and guest satisfaction.
- Monitored dining area cleanliness to maintain an inviting environment.
- Collaborated with management to streamline service processes, enhancing operational efficiency.
Education
High School Diploma -
Musselman High School
Inwood, WV05-2026
Skills
- Customer service and support
- Beverage and food service
- Food safety compliance
- POS operation
- Cash handling
- Time management
- Organizational skills
- Food running
Timeline
Server
Backseat Bar And Grill
09.2025 - 04.2026
Kitchen Expeditor /Food Runner
Backseat Bar And Grill
09.2025 - 04.2026
Head Hostess
White Horse Tavern
05.2024 - 08.2024
Merchandise Coordinator
Ravenwood Foundation
10.2023 - 10.2025
High School Diploma -
Musselman High School