Sophia Rodriguez
Winter Haven
Summary
Sophia Rodriguez, 21 years of age In high school I stayed very active and enjoyed volunteering and playing different sports as well as helping and doing what I can for others, I started my work journey out of high school and I gained a lot of knowledge of food industry and customer service skills and how to work with people and adapt in new environments going to a receptions job but overall gaining new skills and learning from my mistakes to grow and work on different areas that were needed I enjoy growing and improving myself each day.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Food Handler
Mayday
Lakeland
10.2024 - Current
- Prepared food items according to safety and sanitation guidelines.
- Maintained cleanliness of workstations and kitchen areas.
- Collaborated with team members to ensure smooth service flow.
- Satisfied customers by quickly and accurately handling and preparing orders.
- Stocked supplies such as food items, beverages and paper goods.
- Demonstrated knowledge of menu items in order to answer customer questions
- Answered customer inquiries and provided accurate information regarding products and services.
Overnight Receptionist
Legoland Hotel
Winter Haven
03.2024 - 10.2024
- Greeted guests warmly during overnight shifts at a popular theme park hotel.
- Maintained cleanliness and organization of the reception area during overnight hours.
- Greeted guests in a friendly and professional manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Ensured all paperwork was completed accurately and properly filed away.
- Prepared monthly activity reports for management review .
- Responded to guest inquiries and concerns promptly.
- Handled customer complaints professionally and courteously while following company policies and procedures .
- Answered incoming calls, provided information and directed calls to appropriate personnel.
Server
Egghaven
Winter Haven
07.2023 - 02.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness of tables and dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly.
Education
Discovery High School
Lake Alfred, FLSkills
-Customer Service
-Problem Solving
-Multitasking
-Time Management
-Attention To Detail
-Organization
-Adaptability
Timeline
Food Handler
Mayday
10.2024 - Current
Overnight Receptionist
Legoland Hotel
03.2024 - 10.2024
Server
Egghaven
07.2023 - 02.2024
Discovery High School