Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sophia Sherman

Medford,NJ

Summary

Reliable business and patient care professional, with experience in marketing, team management and administration, alongside extensive experience in coordinating healthcare services. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Brings proven leadership and customer/patient relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality care to all.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Strive Physical Therapy & Fitness
Moorestown, New Jersey
10.2024 - Current
  • Engaged with physical therapist and support staff to address unique patient needs and facilitate insurance coverage discussions.
  • Managed scheduling, documentation, and communication to optimize patient care staff performance.
  • Streamlined referral processes for patients to specialists and healthcare services, promoting efficient healthcare delivery.
  • Conducted thorough insurance verifications and completed claim forms to facilitate seamless patient processing.
  • Developed and maintained patient records using electronic health record systems.
  • Coordinated patient appointments and managed scheduling to enhance clinic efficiency.

Store Marketing Assistant

Texas Roadhouse
Wyomissing, PA
06.2021 - 11.2024
  • Identified appropriate marketing channels and target customers for campaigns.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Established and managed relationships with external data providers and research vendors.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Developed unique events and special promotions to drive sales.

Floor Manager

Texas Roadhouse
Wyomissing, PA
06.2021 - 11.2024
  • Created safe and welcoming atmosphere for customers.
  • Used de-escalation techniques to address issues and resolve conflicts. Resolved guests complaints while maintaining positive customer environment.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Administrator

Texas Roadhouse
Wyomissing, PA
06.2021 - 11.2024
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Maintained personnel records and updated internal databases to support document management.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Generated reports to suggest corrective actions and process improvements.
  • Processed new hire paperwork and documents.
  • Maintained payroll information by calculating, collecting, and entering data. Reconciled payroll discrepancies and responded to inquiries from employees.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Assisted with recruitment and onboarding of new employees.

CNA, Float Pool

Good Samaritan Hospital Medical Center
Lebanon, Pennsylvania
02.2022 - 04.2022
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Monitored vital signs, documented changes, and reported findings to nursing staff promptly.
  • Provided direct patient care, assisting with daily living activities and ensuring comfort.

Cashier

Green Acres Golf Course
Shartlesville, PA
04.2019 - 08.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Managed cash handling and balanced registers at end of shifts.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Assisted in inventory management by restocking supplies and merchandise regularly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Delivery Driver

Gibbles
Lancaster, PA
01.2021 - 03.2021
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Kept detailed records of deliveries and money received from customers.

Education

GED -

Reading Area Community College
Reading, PA
09-2021

Skills

  • Office administration
  • Documentation and reporting
  • Scheduling
  • Staff Management and supervision
  • Attention to Detail
  • Online and traditional marketing
  • Organization, prioritizing and multi-tasking
  • Team hiring, training, and development
  • Insurance verifications
  • Customer service
  • Electronic health records
  • Critical thinking skills
  • HIPAA compliance
  • Appointment scheduling
  • Creative problem solving

Personal Information

Title:

Timeline

Patient Care Coordinator

Strive Physical Therapy & Fitness
10.2024 - Current

CNA, Float Pool

Good Samaritan Hospital Medical Center
02.2022 - 04.2022

Store Marketing Assistant

Texas Roadhouse
06.2021 - 11.2024

Floor Manager

Texas Roadhouse
06.2021 - 11.2024

Administrator

Texas Roadhouse
06.2021 - 11.2024

Delivery Driver

Gibbles
01.2021 - 03.2021

Cashier

Green Acres Golf Course
04.2019 - 08.2021

GED -

Reading Area Community College