- Outdoor Recreation
- Volunteering
- Adventure Travel
- Photography
Sophia Skipper
Saint Michaels
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Ava's Pizzeria & Wine Bar
04.2025 - Current
- Deliver exceptional service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Assist in training new staff on menu knowledge and service protocols, fostering team cohesion.
- Manage table assignments efficiently, optimizing workflow during peak hours for improved service delivery.
- Collaborate with kitchen staff to ensure accurate and timely order fulfillment, enhancing customer experience.
- Implement upselling techniques, increasing average check size and contributing to overall sales growth.
Lead Server
Londonderry on the Tred Avon
02.2017 - 12.2025
- Supervised dining room operations, ensuring high standards of service and guest satisfaction.
- Trained new staff on menu knowledge and customer service techniques.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Collaborated with kitchen staff to deliver seamless service experiences.
- Implemented efficient workflow processes, enhancing team performance during peak hours.
- Cultivated warm relationships with residents.
- Helped residents with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
No Degree - General Studies
Chesapeake College
Wye Mills, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Task prioritization
- Multitasking and organization
Certification
- First Aid/CPR
- ServSafe Alcohol
Interests
Timeline
Server
Ava's Pizzeria & Wine Bar
04.2025 - Current
Lead Server
Londonderry on the Tred Avon
02.2017 - 12.2025
No Degree - General Studies
Chesapeake College