SOPHIA SOLIZ
MADERA,CA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
1
1
year of professional experience
Work History
Cashier
Deli Delicious
03.2025 - Current
- Managed POS system operations, including cash handling, refunds, and gift card transactions.
- Greeted and assisted customers in a fast-paced environment, ensuring a welcoming and efficient service experience.
- Maintained clean and organized front-of-house area, ensuring a positive guest experience.
- Collaborated with kitchen staff to ensure smooth order processing and minimize wait times.
Team Member/Shift Leader
Menchie's Frozen Yogurt
03.2024 - 04.2025
- Delivered exceptional customer service by creating a welcoming and friendly environment, ensuring guest satisfaction and loyalty.
- Managed daily store operations, including opening/closing procedures, cash handling, and inventory to maintain efficiency.
- Led and trained team members to follow company standards, ensuring adherence to health and safety regulations.
- Monitored product quality and presentation, maintaining high standards to uphold brand reputation.
- Resolved customer concerns promptly and professionally to enhance the overall guest experience.
Education
Bachelor of Business Administration - Marketing
California State University-Fresno
Fresno, Ca05-2026
Associate of Science - Business Administration
Madera Community College
Madera, Ca05.2024
Skills
- Customer Service
- Cashiering
- Team Leadership
- Inventory
- Time Management
- Fast Learner
- Conflict Resolution
Timeline
Cashier
Deli Delicious
03.2025 - Current
Team Member/Shift Leader
Menchie's Frozen Yogurt
03.2024 - 04.2025
Associate of Science - Business Administration
Madera Community College
Bachelor of Business Administration - Marketing
California State University-Fresno
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