Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Swain

Southington

Summary

Compassionate and adaptable professional with a background in customer service and healthcare observation. Known for training staff and resolving guest issues, committed to delivering exceptional service and teamwork in high-pressure environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Farmington Country Club
Farmington
06.2024 - Current
  • Provided excellent customer service in a high-volume dining environment.
  • Assisted with menu selections and answered guest inquiries effectively.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.

Server

Box Bistro
Berlin
06.2019 - 08.2024
  • Trained new servers on operational procedures and service standards.
  • Handled guest complaints professionally and resolved issues promptly.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Healthcare Shadowing Experience

Ingraham Manor Nursing Home
Bristol
12.2023 - 01.2024
  • Observed nurse practitioner in a long-term care facility, gaining insight into patient assessment, diagnosis, and care planning.
  • Learned about interdisciplinary collaboration between nurses, physicians, and allied health professionals in a nursing home setting.
  • Gained exposure to daily responsibilities of a nurse practitioner, including patient check-ins, medication management, and family communication.
  • Developed a stronger understanding of geriatric care, chronic disease management, and patient-centered care practices.

Education

High School Diploma -

Southington High School
Southington
06-2022

Bachelor of Science - Health Behavior Science

University of Delaware
Delaware

Skills

  • Customer service and support
  • Patient care observation
  • Problem solving
  • Compassionate communication
  • Active listening
  • Team collaboration
  • Conflict resolution
  • Time management

Certification

CPR & First Aid Certified (American Red Cross, exp. 2027)

Timeline

Server

Farmington Country Club
06.2024 - Current

Healthcare Shadowing Experience

Ingraham Manor Nursing Home
12.2023 - 01.2024

Server

Box Bistro
06.2019 - 08.2024

High School Diploma -

Southington High School

Bachelor of Science - Health Behavior Science

University of Delaware

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