Sophia Tan
Las Vegas
Summary
Dedicated cashier known for exceptional customer service, efficient transaction processing, and effective problem-solving skills. Committed to enhancing customer experience through professionalism and attention to detail.
Detail-oriented individual with a solid background in customer service and teamwork. Known for managing high-pressure situations gracefully, ensuring timely service and effective communication. Prepared to support organizational goals through exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Cashier
Pullman Bread and Bakery
Las Vegas, NV
04.2024 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced funds at shift end.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted with inventory management by restocking shelves and monitoring product levels.
- Delivered exceptional customer service by maintaining a positive and approachable communication style.
- Monitored and enforced health department protocols to safeguard community health and well-being.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers on product offerings, enhancing overall shopping experience.
Restaurant Hostess
Kobashi Ramen and Curry
Las Vegas, NV
10.2023 - 04.2024
- Greeted and seated guests promptly, managing wait times efficiently.
- Coordinated with kitchen staff to ensure timely service and order accuracy.
- Managed reservations and maintained organized seating charts for optimal flow.
- Assisted in training new host staff on company policies and customer service standards.
- Monitored dining area to ensure cleanliness and readiness for incoming guests.
- Implemented strategies to streamline guest check-in processes, improving efficiency.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Desert Oasis High School
Las VegasBachelor of Science - Nursing
University of Las Vegas, Nevada
Las Vegas05.2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Time management skills
- Professionalism and courtesy
- Attention to detail
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Engaging in food photography and sharing culinary creations on social media
- Music
- Fashion
Timeline
Cashier
Pullman Bread and Bakery
04.2024 - Current
Restaurant Hostess
Kobashi Ramen and Curry
10.2023 - 04.2024
High School Diploma -
Desert Oasis High School
Bachelor of Science - Nursing
University of Las Vegas, Nevada