Sophia Velazquez
Lowes Home Improvment
Lake Mary
2
Languages
2
years of professional experience
Proficient customer service professional with experience in enhancing customer satisfaction through effective conflict resolution and relationship management. Known for critical thinking and attention to detail, driving efficiency in transactions and stock management.
Work History
Customer Service Representative
5 Months- Resolved customer complaints promptly, improving satisfaction and loyalty.
- Managed customer transactions effectively using point-of-sale systems to ensure accuracy.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Collaborated with team members to maintain optimal stock levels on sales floor.
Cashier/Guest Service Representative
1 Year 3 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
Education
Associate of Arts - Marketing
Skills
Customer support
Customer service
Conflict resolution
Point-of-sale operation
Transaction processing
Critical thinking
Issue resolution
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Representative
Lowes Home Improvment
03.2026 - CurrentRead More
Cashier/Guest Service Representative
Brooklyn Water Bagel
12.2024 - 03.2026Read More
Seminole State College of Florida
Associate of Arts from Marketing
Read More