Sophia Villagran
Wasco,CA
Summary
Driven administrative professional with a track record of enhancing office efficiency and mastering data management at College Community Services. Excelled in customer service, maintaining confidentiality, and streamlining record-keeping processes. Demonstrated proficiency in Microsoft Excel and exceptional verbal communication, significantly improving client relations and operational compliance without compromising privacy or service quality.
Overview
5
5
years of professional experience
Work History
Administrative Assistant / Quality Assurance
College Community Services
Wasco, CA
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge on changes in healthcare regulations, adapting auditing processes accordingly to ensure continued compliance.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations during all stages of the auditing process.
Human Resource Assistant
Crop Management Company
Delano, CA
03.2021 - 05.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Client Service Representative
Traffic Alcohol Awareness School Of Kern, Inc.
Bakersfield
03.2019 - 03.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Education
High School Diploma -
Wasco High School
Wasco, CA05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Excel
- Microsoft Word
- Customer and client relations
- Computer Proficiency
- Filing
- Documentation and Recordkeeping
- Verbal Communication
- Multi-Line Phone Systems
Languages
Spanish
Professional Working
Timeline
Administrative Assistant / Quality Assurance
College Community Services
05.2023 - Current
Human Resource Assistant
Crop Management Company
03.2021 - 05.2023
Client Service Representative
Traffic Alcohol Awareness School Of Kern, Inc.
03.2019 - 03.2021
High School Diploma -
Wasco High School