Sophia Yu
Puyallup,WA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
5
5
years of professional experience
Work History
Barista
Cafe Aloe
Bellevue, Washington
01.2023 - Current
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
Patient Service Representative
EvergreenHealth
Kirkland, WA
04.2022 - 10.2023
- Adhered to HIPAA regulations when handling confidential patient information.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
Lead Server
Kizuki Ramen & Izakaya
Seattle, WA
05.2019 - 04.2022
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
Prior Authorization Specialist
Washington Center for Pain Management
Bellevue, WA
10.2019 - 03.2020
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Processed appeals in a timely manner as per policy guidelines.
Education
Health Administration
Pima Medical Institute
Tucson, AZ06-2022
Skills
- Appointment Scheduling
- HIPAA Compliance
- Medical insurance
- Chinese Fluency
Timeline
Barista
Cafe Aloe
01.2023 - Current
Patient Service Representative
EvergreenHealth
04.2022 - 10.2023
Prior Authorization Specialist
Washington Center for Pain Management
10.2019 - 03.2020
Lead Server
Kizuki Ramen & Izakaya
05.2019 - 04.2022
Health Administration
Pima Medical Institute
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