Sophia Zavala

• Achieved high patient satisfaction ratings through effective service delivery. Developed training programs that improved staff performance and service quality. Enhanced operational efficiency by streamlining patient service processes.
• Collaborated with multidisciplinary teams at Onvida Health to optimize health services and support patient wellness.
• Achieved timely project delivery by effectively coordinating team efforts. Enhanced project outcomes through proactive risk management and issue resolution. Drove continuous improvement initiatives to elevate project quality and stakeholder satisfaction.
• Achieved streamlined front-end revenue cycle operations in a high-volume clinical environment, enhancing patient flow and satisfaction. Delivered comprehensive Epic training, empowering staff in insurance navigation and financial counseling. Cultivated interdepartmental partnerships to elevate overall operational performance.
• Achieved operational excellence by optimizing processes and enhancing team collaboration. Delivered impactful results through effective management of resources and project timelines. Drove improvements that elevated overall team performance.
• Streamlined registration processes and maintained data accuracy during patient check-in and check-out at multiple busy clinics.
• Facilitated accurate insurance verification processes for Medicare, Medicaid, and other government plans to support patient access to services.
• Analyzed patient accounts to determine financial responsibilities, encompassing co-pays, coinsurance, and deductibles for effective billing processes.
• Analyzed terminated coverage cases and developed reliable self-pay estimates to support clinic financial operations and improve patient understanding.
• Coordinated and executed expert floating support for specialized departments, enhancing operational efficiency in Family Medicine, Internal Medicine, Diabetes, and Tuscany Bone & Joint Clinic.
• Achieved enhanced team performance through targeted training programs that improved skill sets. Drove successful project outcomes by aligning cross-functional efforts with organizational goals. Cultivated a culture of leadership development that empowered team members to take initiative.
• Standardized training curriculum emphasizing Epic system skills and efficient workflows in fast-paced administrative settings.
• Clarified essential nuances of HMO and PPO plans to staff, promoting informed decision-making in patient care and billing practices.
• Coordinated educational initiatives among departments to foster a culture of continuous learning and professional development.
• Developed and implemented specialized training programs on Epic software and insurance differentiation for improved service delivery.
• Implemented targeted training programs aimed at equipping team members with skills to effectively locate complex coinsurance and co-pay information and streamline self-pay balance collection processes.
• Organized and executed volunteer efforts at Onvida corporate events to foster community health initiatives and strengthen brand recognition.
• Provided expert support and guidance to users, ensuring effective utilization of Epic software features.
• Achieved improved revenue cycle efficiency through effective management strategies. Enhanced patient experience by providing comprehensive financial counseling services. Streamlined insurance verification for HMO, PPO, and government plans, resulting in better patient relations.

Assisted with patient check-in and check-out processes. Supported authorization and referral management. Coordinated scheduling and rescheduling of appointments. Completed patient eligibility verification for day of service. Verified insurance details and collaborated with Medicaid and commercial insurance providers.