Sophia Gabrielle Pacleb
Seattle,WA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Swedish
02.2025 - Current
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Managed patient registration process, confirming data accuracy and completeness.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Verified insurance eligibility and coverage for patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Deck Supervisor/Pool Lifeguard/Swim Instructor
Goldfish Swim School
11.2022 - 04.2025
- Prepared equipment before each class class and stored items promptly after classes.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Upheld hygiene standards in pool and surrounding area.
- Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Science - Nursing
Seattle University
Seattle, WA06-2028
Bachelor of Science - Teaching: Elementary Education
Western Governors University
06-2026
Associate of Science - Nursing
Shoreline Community College
Seattle, WA07-2025
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Document filing
- Medical insurance
- Phone etiquette
- Medical terminology
- Electronic health records
- Interpreting physician orders
- Payment collection
- Data protection
- Medical billing
- Experience in EPIC
Certification
- Basic Life Support, Ellis & Associates - 2025
- Supplemental Oxygen Support, Ellis & Associates - 2025
Timeline
Patient Service Representative
Swedish
02.2025 - Current
Deck Supervisor/Pool Lifeguard/Swim Instructor
Goldfish Swim School
11.2022 - 04.2025
Bachelor of Science - Nursing
Seattle University
Bachelor of Science - Teaching: Elementary Education
Western Governors University
Associate of Science - Nursing
Shoreline Community College