Sophia Marie J. Ancheta
Daly City,CA
Summary
Proactive security professional with comprehensive experience in dispatch and event security. Skilled in multitasking and mentoring, with a strong focus on relationship building and effective communication to support safety and security operations.
Overview
5
5
years of professional experience
Work History
GSOC Dispatcher
Genentech
06.2022 - Current
- Assist Security Dispatchers with day-to-day security operations tasks, as needed.
- Receive real-time alerts and quickly triage disruptions to determine their validity and relevance to the client.
- Collect, evaluate, and disseminate intelligence to key stakeholders in support of action plans based on credibility and likelihood.
- Effectively and calmly manage communications from various sources with team members and management, providing clear and relevant event details.
- Thoroughly document disruptive events that affect the safety and security of fleet vehicles with correct grammar and spelling within incident management tools for situational awareness and escalation, if necessary.
- Work collaboratively in a dynamic team environment and cross-functionally with fleet operations.
- Contribute to procedures and processes to standardize and enhance risk management.
- Provide emergency and non-emergency security system monitoring, event dispatch, emergency notification services and send alerts through mass-communication system.
Security Receptionist
Genentech
02.2024 - 05.2024
- Maintained accurate visitor logs, tracking entry and exit times for enhanced security measures.
- Collaborated with security personnel to address any incidents or concerns swiftly and appropriately.
- Provided administrative support by organizing documentation and maintaining cleanliness of reception area.
- Conducted thorough surveillance of CCTV feeds to identify and report potential security threats, ensuring a secure environment.
Event Security Officer
Genentech
05.2023 - 02.2024
- Monitored event access points to ensure safety and compliance with security protocols.
- Collaborated with event staff to manage crowd control and enhance guest experience.
- Coordinated with event planners to tailor security plans aligned with specific venue requirements and guest expectations.
- Conducted thorough screenings of attendees and staff to prevent unauthorized entry.
- Trained junior security personnel on best practices and emergency response procedures.
Safety and Security Officer
Genentech
06.2022 - 05.2023
- Conducted routine safety inspections to ensure compliance with regulatory standards.
- Developed and implemented safety training programs for staff adherence to protocols.
- Monitored surveillance systems to detect and respond to security breaches effectively.
- Collaborated with local law enforcement on emergency response strategies and procedures.
- Assisted in the development of contingency plans for potential natural disasters, ensuring that proper protocols were in place to minimize damage and protect employees.
- Coordinated with first responders during emergencies or drills, facilitating smooth evacuations or responses when necessary.
Security Officer
Genentech
10.2021 - 06.2022
- Monitored premises to prevent theft, vandalism, and unauthorized access.
- Conducted regular patrols to ensure safety and security of assigned areas.
- Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
- Completed detailed reports on daily activities and irregularities for management review.
GSOC Dispatcher
Twitter
03.2021 - 12.2021
- Coordinated real-time communication between departments to ensure efficient operations.
- Monitored incoming requests and prioritized tasks based on urgency and resources.
- Utilized dispatch software to track and manage service requests effectively.
- Assisted team members by providing timely updates and support on logistics issues.
- Adapted quickly to changes in workflow to maintain operational efficiency during peak periods.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Security Receptionist
Lattice Group
06.2021 - 10.2021
- Greeted and assisted visitors, ensuring a welcoming environment and adherence to security protocols.
- Monitored access control systems to maintain building security and manage visitor flow effectively.
- Conducted regular safety checks of the reception area, identifying potential hazards and reporting issues promptly.
- Handled incoming calls, directing inquiries to appropriate personnel with professionalism and efficiency.
- Adapted quickly to changing procedures, enhancing overall operational efficiency within the front desk team.
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
Education
No Degree - Nursing
Unitek College
South San Francisco, CA01-2027
High School Diploma -
Thornton High School
Daly City05-2020
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Delegating work
- Mentoring and coaching
- Relationship building
- Multitasking
Timeline
Security Receptionist
Genentech
02.2024 - 05.2024
Event Security Officer
Genentech
05.2023 - 02.2024
GSOC Dispatcher
Genentech
06.2022 - Current
Safety and Security Officer
Genentech
06.2022 - 05.2023
Security Officer
Genentech
10.2021 - 06.2022
Security Receptionist
Lattice Group
06.2021 - 10.2021
GSOC Dispatcher
Twitter
03.2021 - 12.2021
No Degree - Nursing
Unitek College
High School Diploma -
Thornton High School