Sophia Nicole Bolongaita
Raising Cane's
Forney,TX
2
years of professional experience
Dynamic professional with experience in training and mentoring team members in fast-paced environments. Strong skills in problem-solving and customer retention, committed to enhancing team performance and customer satisfaction.
Work History
Restaurant Crew Member
5 Months- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment safely, adhering to health and safety standards during food preparation.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Adapted quickly to changing priorities during peak hours, maintaining high efficiency levels in service delivery.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Worked front counter, drive-thru and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Sales Representative Manager
1 Year- Trained and mentored new sales representatives to enhance product knowledge and customer engagement.
- Developed team-based strategies to improve sales performance and customer satisfaction.
- Conducted regular performance evaluations to identify areas for individual improvement and growth.
- Implemented targeted training programs that increased team efficiency in closing sales.
- Established productive relationships with clients to ensure repeat business and referrals through excellent service.
- Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
High School Diploma
Skills
Excellent customer service
Patience and empathy
Reliability and punctuality
Safe food handling
Willingness to learn
Teamwork and collaboration
Interests
Music: sing
play piano for about 15 years.
Love social media and making content.
Serve at my church's youth ministry and lead young people.
Passionate about animals.
Timeline
Restaurant Crew Member
Raising Cane's
07.2022 - 12.2022Read More
Sales Representative Manager
Vector Marketing
06.2021 - 06.2022Read More
Plano Senior High School
High School Diploma
Read More