Sophia Oliveri Jerez
Frisco,TX
Summary
Dynamic and bilingual professional with a proven track record at Heavenly Hands Family Medical Clinic excelling in problem-solving and technical proficiency. Proven ability to manage complex tasks, provide exceptional customer service, and maintain high standards of confidentiality. Skilled in ensuring efficient operations in both professional and personal settings, fostering team collaboration, and adapt at driving high-quality outcomes across diverse roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Saaya
Dallas, TX
08.2024 - Current
- Provided exceptional customer service by greeting and seating guests, taking orders accurately, and delivering food and beverages promptly.
- Maintained a thorough knowledge of the menu, including daily specials and dietary options, to assist guests with their selections.
- Ensured a clean and organized dining environment by regularly checking, resetting tables, and adhering to health and safety standards.
- Managed cash and credit transactions, processed payments, and balanced the cash register at the end of the shift.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment, addressing any issues or special requests promptly.
Medical Receptionist
Heavenly Hands Family Medical Clinic
Dallas, TX
07.2022 - 07.2024
- Managed patient appointments and schedules, ensuring an efficient and timely flow of patients through the office.
- Greeted and registered patients, collected necessary information, and verified insurance details. Became efficient in paperwork and handling patients' charts.
- Answered phone calls, addressed inquiries, and directed calls to appropriate staff members.
- Maintained patient records and confidentiality in compliance with HIPAA regulations.
- Coordinated with medical staff to facilitate communication and ensure the delivery of high-quality patient care.
- Handled billing and payment processing, including insurance claims and patient co-pays.
Medical Insurance Specialist
Aleaf Insurance
Frisco , TX
09.2021 - 05.2022
- Evaluated and processed insurance applications, ensuring compliance with underwriting guidelines and regulations.
- Assisted healthcare professionals in selecting appropriate malpractice insurance policies based on their specific needs and risk profiles.
- Conducted risk assessments and provided recommendations to minimize potential liabilities.
- Managed policy renewals, endorsements, and cancellations, maintaining accurate and up-to-date records.
- Handled claims processing, including investigation, documentation, and coordination with legal and medical professionals.
- Provided exceptional customer service by addressing client inquiries, resolving issues, and offering policy guidance.
Nanny/Personal Assistant
Dr. Rachel Bellan
Frisco, TX
01.2017 - 01.2020
- Assisted with educational activities, homework, and developmental milestones to support children's growth and learning.
- Managed household tasks such as scheduling appointments, running errands, and coordinating family events.
- Maintained open communications with parents to discuss children's progress, needs, and any concerns.
- Organized and managed household inventory, ensuring all necessary supplies were stocked and available.
- Coordinated travel arrangements and managed family calendars to ensure smooth daily operations.
Education
High School Diploma -
Lone Star High School
Frisco05-2020
Associate of Science - Pre-nursing
Collin Community College
Frisco, TXSkills
- Communication and Organization Skills
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Technical Proficiency
- Bilingual
Languages
Spanish
Native/ Bilingual
Certification
- CPR Certified
- Proficient in Nextgen Software
References
References available upon request.
Timeline
Server
Saaya
08.2024 - Current
Medical Receptionist
Heavenly Hands Family Medical Clinic
07.2022 - 07.2024
Medical Insurance Specialist
Aleaf Insurance
09.2021 - 05.2022
Nanny/Personal Assistant
Dr. Rachel Bellan
01.2017 - 01.2020
- CPR Certified
- Proficient in Nextgen Software
High School Diploma -
Lone Star High School
Associate of Science - Pre-nursing
Collin Community College
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