SOPHIE BREEN
Flint
Summary
Recent college graduate with demonstrated strengths in records keeping, customer service, administration and multi-tasking. Good at troubleshooting problems and building collaborative solutions. Excellent verbal and written communicator with strong abilities in cultivating established relationships and exceeding goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Tyler Retina Consultants
Tyler, TX
01.2026 - Current
- Built and maintained patient charts, filing them appropriately.
- Managed patient scheduling, ensuring efficient appointment flow and minimizing wait times.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained organized patient records using electronic health record (EHR) systems for accuracy and accessibility.
- Assisted in verifying coverage, and facilitating billing inquiries.
Patient Service Specialist
Azalea Orthopedics
Tyler, TX
07.2025 - 10.2025
- Greeted and checked in patients, confirming all account demographics.
- Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.
- Scanned medical records and processed Release of Information forms.
- Verified insurance eligibility, referral authorization and financial assistance.
- Facilitated communication between patients, providers, and other staff members as needed.
Front Desk Receptionist
Premier Veterinary Hospital
Tyler, TX
09.2023 - 01.2024
- Managed petty cash transactions, including reimbursements and reconciliations.
- Quickly processed incoming emergency patients for promptness of care.
- Scheduled appointments and updated calendar for boarding bookings.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
Beauty Advisor
Sephora at Kohl's
Tyler, TX
02.2023 - 08.2023
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks.
- Collaborated with team members to meet sales goals and provide exceptional customer service during high-traffic times or promotional events.
- Conducted personalized consultations to help clients achieve desired results with product recommendations, application techniques, and color matching.
- Managed inventory by restocking shelves as needed and ensuring all merchandise was properly displayed according to visual guidelines.
Education
Associate in Arts (A.A.) - Music
Tyler Junior College
Tyler, TX05.2025
High School Diploma - undefined
Tyler Legacy High School
Tyler, TX06.2020
Skills
- Appointment scheduling
- Microsoft Office 365
- Multi-channel communication
- Data entry
- Money handling
- Multi-tasking and organization
- Check-in
- Records maintenance
Timeline
Receptionist
Tyler Retina Consultants
01.2026 - Current
Patient Service Specialist
Azalea Orthopedics
07.2025 - 10.2025
Front Desk Receptionist
Premier Veterinary Hospital
09.2023 - 01.2024
Beauty Advisor
Sephora at Kohl's
02.2023 - 08.2023
High School Diploma - undefined
Tyler Legacy High School
Associate in Arts (A.A.) - Music
Tyler Junior College