Sophie Burnette
Richmond,Virginia
Summary
Proven to enhance customer satisfaction and loyalty at Pizza Hut through exceptional customer service and cash register proficiency. Demonstrated reliability and empathy, leading to positive feedback and repeat business. Skilled in resolving complaints and promoting sales through product recommendations, showcasing a blend of interpersonal and technical abilities.
Overview
1
1
year of professional experience
Work History
Cashier
Pizza Hut
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Douglas S. Freeman High School
Richmond, VA05.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
Timeline
Cashier
Pizza Hut
09.2023 - Current
High School Diploma -
Douglas S. Freeman High School
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