Sophie Duffy
Murfreesboro,TN
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting.
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Embassy Suite Hotel
09.2023 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Bartender
Chili's Bar And Grill
07.2022 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Veterinarian Technician Assistant
Stones River Veterinary Hospital
01.2022 - 12.2022
- Examined animal patients, asking pet owners appropriate questions regarding behavior, eating habits and sleeping.
- Assisted veterinarians during surgical procedures by organizing operating room by preparing necessary tools and equipment.
- Restrained animals of all sizes appropriately during veterinary examinations and when immunizations were given.
- Explained preventive care measures for flea and tick control and heartworms.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN05.2025
Skills
- Cash Handling
- Posting Charges
- Hospitality Service
- Expense Reporting
- Special Requests
- Time Management
- Guest Satisfaction
- Conflict Management
Timeline
Front Desk Associate
Embassy Suite Hotel
09.2023 - Current
Bartender
Chili's Bar And Grill
07.2022 - 09.2023
Veterinarian Technician Assistant
Stones River Veterinary Hospital
01.2022 - 12.2022
Bachelor of Science - Psychology
Middle Tennessee State University
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